Operations Strategies, Application and Business Process Design, Process Implementation, and Mass Customization
Biography–Dave Gardner CMC
Dave Gardner, Founder and Principal of Gardner & Associates Consulting, has over 25 years experience in the design and implementation of innovative business process solutions for “start-up” as well as established companies. He has extensive experience helping companies implement mass customization (build-to-order/assemble-to-order), configuration management systems, order entry systems, and other operations infrastructure. He has held management positions in Engineering, Manufacturing, Sales, Marketing, and Customer Service.
He joined Tandem Computers in 1979 where he was responsible for Corporate Documentation Standards for Tandem’s highly configurable and expandable computer systems.
In 1983, he designed and implemented a Configuration Guide for Dialogic Systems instituting a process that greatly simplified a complex, modular product such that the field sales organization and international OEM customers could easily define their order requirements. This methodology satisfied the product definition needs of sales, marketing, engineering, manufacturing, customer service and finance.
Dave improved on this approach at System Industries by developing a process that not only accommodated “new system” orders but also fully addressed “add-on” orders. At System Industries, nearly 60% of the employees used the Configuration Guides as a means to validate and order highly configurable and expandable storage sub-systems used widely with Digital’s computing systems.
Dave played a key role in the definition of the end-user requirements and subsequent implementation of a Configurator at a Fortune 500 semiconductor manufacturer. He also led the effort to develop a Process and Packaging Capabilities Guide defining the company’s product offerings. The guide was converted into a Windows “Help” application integrated with the Configurator.
Dave has helped semiconductor capital equipment manufacturers with a detailed configurator requirements analysis and assessed the business process impacts associated with implementing a mass customization process. He is currently assisting a provider of enterprise configuration solutions used in the automotive industry with marketing and sales issues.
Dave was engaged by Topaz Technologies to design and implement the operations infrastructure to assist in transitioning the company from product development to manufacturing. This included defining and implementing engineering documentation processes and procedures, designing and implementing an on-line document control system that improved communication between facilities in Sunnyvale, San Jose, and Anaheim, defining the product structure and implementing anl MRP system.
He is a graduate of San Jose State University (BA) and Santa Clara University (MBA).
On April 30th, 1998, the Board of Directors of the Institute of Management Consultants elected Dave Gardner a Certified Management Consultant, CMC. The principal purpose of the Institute of Management Consultants is to establish professional and ethical standards for management consultants. By attaining the CMC designation, Dave has joined the ranks of over 20,000 CMCs worldwide who have demonstrated their professional competence and commitment.
By subscribing to the IMC Code of Ethics and Standards of Independence, CMCs help ensure professional standards which will engender greater public confidence in the management consulting profession To become a CMC, Dave had to prepare 5 written, confidential consulting engagement summaries, have 5 clients independently assess his consulting work, submit to an oral examination by 3 CMCs, and pass a written ethics examination. To qualify for the process, Dave was required to earn points based on educational background, work experience, consulting experience, and contribution to the consulting profession.
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Gardner & Associates Consulting
849 Boston Post Road E #9H
Marlborough, MA 01752 U.S.A.
Phone Toll Free (U.S.A. and Canada): 1 (888) 488-4976
Fax Toll Free (U.S.A. and Canada): 1 (888) 488-4976
Phone International: +1 (508) 577-7411
e-mail: [email protected]
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